Warranty
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Warranty Protection & Extended
Coverage for Your Generac® Generator
From permits to the final test, our licensed electricians and certified technicians manage the entire installation so you don’t have to. We coordinate site prep, concrete pad (if needed), transfer switch wiring, gas or LP hookup, inspections,and startup testing, all to local code.
- 5-Year Limited Warranty
- Authorized Dealer Registration
- Upgrade to 7 or 10 Years
What the Standard 5-Year
Limited Warranty Means
When you buy a Generac standby generator through an authorized dealer and Horizon completes the professional installation, the unit is covered by Generac’s standard 5-year limited warranty.
In plain terms, that means factory-backed protection against qualifying defects in materials and workmanship during the warranty period. As your local authorized dealer, we register the warranty on your behalf and help coordinate any covered service.
Registration & How We Protect Your Warranty
We make warranty registration effortless and immediate:
- We register your Generac warranty during installation.
- We keep a copy of the registration and proof-of-installation in your customer file.
- We remind you of scheduled maintenance that helps preserve warranty coverage.
Maintenance Requirements
& Warranty Compliance
Most manufacturer warranties require routine maintenance performed by an authorized technician. To protect your warranty, you should:
- Keep up with scheduled tune-ups and recorded service visits.
- Use genuine parts for any repairs.
- Let a certified installer handle electrical or fuel-system changes.
Horizon’s annual service plans are designed to meet manufacturer maintenance requirements so your coverage stays intact without you having to manage the paperwork.
What Warranty Usually Covers
and What It Doesn’t
Typically covered:
defects in materials or workmanship for covered components during the warranty term, and factory repair or authorized parts replacement when approved.
Common exclusions:
normal wear & tear, cosmetic damage, damage from misuse or neglect, improper maintenance, unauthorized modifications, and damage from acts of nature (floods, lightning, earthquake) unless specified by manufacturer policy.
In plain terms, that means factory-backed protection against qualifying defects in materials and workmanship during the warranty period. As your local authorized dealer, we register the warranty on your behalf and help coordinate any covered service.
How to File a Warranty Claim with Horizon
Verify warranty transferability for your specific model,
Call Horizon’s warranty line or submit a claim request online.
Provide the generator serial number, installation date, proof of installation, and photos or notes about the issue.
We’ll run a diagnostic and determine if the issue is covered. If covered, we coordinate authorized repair/parts with Generac. If not, we’ll provide a clear estimate for repair options.
Transferability & Selling Your Home
Many manufacturer warranties can be transferred to a new owner, but rules vary. If you plan to sell your home, Horizon can:
Fast diagnostics and same/next-day service where feasible.
Provide buyer-facing documentation that shows maintenance history and warranty status.
Why Choose Horizon
to Handle Warranty & Service
Authorized Generac® Dealer
We ensure proper registration and factory support.
Frequently Asked
Questions (FAQs)
Still have a Questions
If you more questions to know you can check more query related to Generac®.
Do I need to do anything to activate the 5-year warranty?
No, you don’t need to take any extra steps. Horizon Generator Solutions registers your Generac warranty at the time of commissioning. We’ll provide you with official confirmation, a copy of your warranty documents, and keep records on file.
Will my warranty be voided if I do my own repairs?
Yes, attempting your own repairs or using non-genuine parts can risk voiding your warranty. Manufacturer coverage requires that the service be performed by an authorized dealer or certified technician.
Can I buy the extended 7- or 10-year plan later?
Yes, in most cases, you can upgrade to a 7-year or 10-year extended warranty even after your initial installation. Horizon can check eligibility for your specific generator model, explain pricing, and complete the upgrade paperwork for you.
